Joyce Mmereole Okoli
Access Bank Plc has restored full customs transaction services after a temporary network disruption that stalled cargo clearance and left clearing agents frustrated at Lagos ports earlier this week.
The glitch, which occurred between November 10 and 12, 2025, disrupted connectivity between Access Bank’s systems and the Nigeria Customs Service (NCS) platform, halting payments and related transactions processed via the ACCESS PAY (B’ODOGWU) channel.
The downtime triggered delays for importers and licensed customs agents, many of whom complained that containers were stuck at the terminals while demurrage charges piled up.
In a statement on Thursday, Access Bank confirmed that the issue had been “fully resolved” as of November 12, assuring customers that all customs-related payments can now be carried out seamlessly across its channels.
“Normal service operations have since been completely restored. Customers can now process Customs-related payments and transactions seamlessly through Access Bank channels,” the bank said, expressing regret over the inconvenience caused.
The bank acknowledged the concerns raised by port users and assured stakeholders that safeguards are now in place to prevent a repeat of the incident. It reaffirmed its commitment to providing reliable and uninterrupted transaction services, especially for critical trade operations.
“Access Bank appreciates the patience and understanding of its customers during the period of disruption and thanks them for their continued trust and partnership,” the statement added.
With services now restored, port users say the development is expected to ease the backlog of cargoes awaiting clearance and support smoother trade facilitation across Lagos ports.